Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nexvendo, the cloud-based catalog, sourcing, and quoting platform operated by Nexvendo ApS, a Danish company (the "Service"). By signing up or using the Service you agree to these Terms.

1. The Service

Nexvendo provides software-as-a-service that aggregates distributor pricefiles, matches products across distributors, and supports quote creation and customer relationship management for IT resellers. The exact features available depend on the subscription plan you select.

2. Account, eligibility, and access

You must be at least 18 years old and have legal authority to bind the legal entity you represent. You are responsible for all activity under your account and for keeping your sign-in credentials confidential. We may suspend access if we reasonably believe an account has been compromised.

3. Subscription, fees, and renewal

Paid subscriptions begin on the date you complete checkout. Fees are stated on the pricing page and at checkout, billed monthly in advance, and non-refundable except where required by mandatory law. Subscriptions renew automatically until cancelled via the billing portal. Cancellation takes effect at the end of the current paid period. We may change fees with at least 30 days' notice; price changes apply to the next renewal.

4. Acceptable use

You agree not to (a) resell or sublicense the Service without our written agreement, (b) attempt to derive source code or interfere with the Service's operation, (c) upload content that violates applicable law or third-party rights, (d) use the Service to send unsolicited bulk communication, or (e) submit distributor credentials that are not yours to provide.

5. Customer data and tenant isolation

You retain ownership of all data you or your users upload, generate, or import through the Service ("Customer Data"). We host Customer Data on EU-based infrastructure and apply strict tenant isolation — no other customer of the Service can access your tenant. We act as a data processor for Customer Data containing personal data; the terms of our Data Processing Addendum apply.

6. Distributor credentials and third-party feeds

When you configure SFTP or HTTPS feeds you provide credentials issued by your distributors. You represent that you have authority to share those credentials with us for the purpose of pulling pricefiles. We store credentials encrypted at rest using AES-256-GCM and use them solely to fetch the configured files. We do not warrant the accuracy, completeness, or freshness of distributor pricefiles or product data.

7. Service availability

We use commercially reasonable efforts to make the Service available 24/7. Planned maintenance windows will be communicated in advance where possible. We do not guarantee uninterrupted service. Recurring import jobs (cron) operate on a best-effort basis; failures are logged and surfaced in the portal.

8. Beta features

Features marked as Beta or Preview are provided as-is and may change, become unavailable, or be removed without notice. They are excluded from any service level commitments.

9. Intellectual property

Nexvendo and its underlying technology remain our property and that of our licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription. You retain all rights in Customer Data. You grant us a limited licence to host, process, and display Customer Data solely to operate the Service for you.

10. Disclaimer of warranties

Except as expressly stated in these Terms, the Service is provided as-is. To the maximum extent permitted by law we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. CO₂e estimates, win-probability forecasts, and other derived metrics presented in the Service are informational and not certified, audited, or guaranteed.

11. Limitation of liability

To the maximum extent permitted by law our aggregate liability arising out of or in connection with the Service is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or special damages. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under mandatory law.

12. Termination

You may cancel your subscription at any time via the billing portal. We may suspend or terminate access for material breach of these Terms after written notice and a reasonable opportunity to cure (where the breach is curable). On termination we will, on request, provide a reasonable export of your Customer Data for up to 30 days after which it may be deleted in line with our retention practices.

13. Governing law and disputes

These Terms are governed by Danish law, excluding its conflict-of-laws rules. Disputes are subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark, except where mandatory consumer protection law in your country of residence requires otherwise.

14. Contact

Questions about these Terms: info@nexvendo.com.

These Terms are a starting point and should be reviewed by qualified counsel before relying on them in a regulated jurisdiction. Specific industry obligations (financial services, healthcare, public-sector procurement) may require additional terms.