Web application
Portal, public website, and admin surface.
Operational
System status
All systems operational.
Every Nexvendo service is operating normally. We disclose incidents here transparently as they happen, with the timeline and remediation.
Service availability
Pricefile ingestion
Email inbox, SFTP feeds, and HTTPS feeds.
Operational
Transactional email
Magic-link sign-in, import notifications, weekly digest.
Operational
Billing
Stripe checkout, customer portal, webhook processing.
Operational
Incident history
No incidents to disclose.
When something goes wrong we publish it here with the timeline and a plain-language root cause. Nothing redacted, nothing buried.
EU-hosted, isolated, encrypted
Customer data lives in Frankfurt on Supabase (Postgres + Storage). Distributor credentials are AES-256-GCM encrypted with a master key held outside the database. Tenant isolation is enforced by Postgres Row-Level Security at every table.
Honest about scope
We don't run a 24/7 SOC. We do run automated cron monitoring, structured webhook audit, and alerting on failure paths. For critical issues during business hours, you'll usually hear from us before you notice.
Disclosure first
GDPR Art. 33 requires breach notification within 72 hours; we commit to faster than that for material incidents. Every disclosed incident here includes a plain-language root cause and what we changed.
Get notified about incidents
Active customers receive incident notifications directly by email. Prospects evaluating Nexvendo who want to monitor reliability can subscribe to the same updates.
Subscribe to status emailsYou will only receive emails when an incident is declared, resolved, or post-mortemed. We do not send marketing through this list.
A note on this page. Right now status is manually maintained — when we know about an issue we update it here. We don't yet run a third-party uptime monitor against our public endpoints. When we do (likely Better Stack or Statuspage), the indicators above become live signals. Until then, treat "all systems operational" as our best-effort awareness, not a 99.99% SLA guarantee.